FAQs
Where are COELHO beauty products made
Our entire range of natural treatments based on aromatic plants is manufactured in our French laboratory located in the central region near Paris.
Are COELHO beauty formulas vegan?
Yes, COELHO beauty formulas are vegan since they do not contain any material of animal origin.
Do COELHO beauty products contain parabens?
No, none of the COELHO beauty products contain parabens.
Parabens are a class of preservatives and some are suspected endocrine disruptors, the use of which is now highly regulated in Europe.
Do COELHO beauty products contain phenoxyethanol?
No, none of the COELHO beauty products contain phenoxyethanol.
We have chosen to exclude phenoxyethanol from our formulation, which is a synthetic preservative authorized at a certain %, but controversial because of its potentially toxic and allergenic nature.
Do COELHO products contain sulphates?
No, none of the COELHO beauty products contain sulphates.
We have chosen to exclude sulphates from our formulation, which are authorized surfactants (foaming power), but controversial because of their potentially irritating nature.
Do COELHO products contain preservatives?
Yes, COELHO beauty products contain preservatives, in controlled quantities, in order to guarantee the good conservation of the formulas over time, that they remain stable and unpolluted. Our objective is to ensure efficiency, sensoriality, and of course safety, throughout the life of the product.
We only use known and approved preservatives widely used in the cosmetics industry.
This is why we have banned from our formulation a certain number of preservatives suspected of being irritating, allergenic or endocrine disrupting.
Do you test the harmlessness of your products?
The safety tests of cosmetic products make it possible to ensure that they do not cause any allergy. All our products are subject to strict controls at each stage of manufacture to ensure their quality, in application of European regulations.
I am pregnant, can I use the products?
The majority of our products contain essential oils. They are therefore not recommended for pregnant or breastfeeding women.
We advise you to consult the dedicated product sheet before any use to be sure that the product can be used in case of pregnancy.
Where do you deliver?
We currently deliver in France (including Corsica and DOM-TOM) and throughout Europe and also worldwide.
Where can I have an order delivered?
Your order can be delivered directly to your home and WORLDWIDE.
You can choose the Click & Collect service and pick it up at Tres confidential - le salon 44-45 galerie Montpensier 75001 Paris after receiving the email confirming the availability of your order.
Can I return my order and get it refunded?
You have 14 calendar days from receipt of the product to make a return, and request an exchange or refund. To make an exchange or request a refund, write to us at hello@coelhobeauty.com . We will tell you the procedure to follow.
Attention, the products must in no case have already been used and must be returned in their original condition.
We undertake to reimburse you within 14 working days after receipt of your package in our warehouse.
Is the payment secured ?
Yes of course. All online payments are made via a security protocol that allows the encryption of your bank details during their transmission to secure banking servers. This implies that no banking information concerning you passes unencrypted through our site.