Deliveries and Returns
1. DELIVERY OF PRODUCTS
5.1 The Products offered on the Site can be delivered to Europe and internationally. The delivery price for Orders is set by the Company and depends on the service provider selected by the Customer, namely Chronopost or Colissimo. The Customer is informed of this price before paying for the Order.
5.2 The Customer undertakes to pay the Price stipulated for the Product ordered on the Site and its possible additional costs (transport) as well as to pay or have paid, if necessary, and this directly to the forwarding agent or carrier, the rights customs, VAT or other taxes due on the occasion of the importation of the Product into the country of the place of delivery and in particular Switzerland and the overseas territories and departments.
5.3 The Customer is informed that in certain countries customs charges may be incurred. The amount of these customs charges is set by the customs authorities. The Company cannot under any circumstances be held responsible for the payment of this tax when the Order is sent to the Customer.
5.4 No reimbursement, or any other compensation, may be requested from the Company by the Customer due to the absence of delivery resulting from the non-payment of this tax by the Customer.
5.5 The Company undertakes to deliver the Products within a period not exceeding 7 working days from the date of the Order.
5.6 The Customer is informed by email, when his Order is ready, of its shipment. The Product(s) ordered is (are) delivered to the delivery address indicated by the Customer when ordering under the conditions specified in article 3.8 of these GCS.
5.7 The Customer must ensure that the information communicated referred to in article 3.8 and mentioned in the confirmation email is correct.
5.8. The Customer also has the option of choosing “click and collect” for the receipt of his Products. The selection of this delivery method is made when choosing the delivery method.
5.9. When the Customer chooses this method of receiving his Products, a confirmation email will be sent to him to notify him of the availability of the Products at the salon.
5.10. The Customer may then come and collect his Products at the show, during opening hours, by presenting his Order number and a valid identity document. He may give power of attorney to a trusted third party to collect his Order. He must then present his identity document, that of the Customer and the Order number.
5.11. Upon delivery of his Products, the Customer will be required to sign a delivery slip for his Order which will serve as proof of delivery. No dispute will be possible as soon as the Customer has signed the delivery note.
5.12. In case of unavailability of the Products in store, the Customer will receive an email of cancellation of his Order in order to notify him. He can then place an Order again by selecting another delivery method.
5.13. When the availability of the Products is confirmed at the show, the Customer then has a period of fifteen (15) days to come and collect his Order. At the end of this period, his Order will be automatically cancelled.
5.14. In this case, the Customer will be reimbursed via the means of payment used to place the Order.
6. CUSTOMER SERVICE
6.1. For any request for information, clarification or for any complaint, the Customer must contact, in priority, the Customer Service of the Company, in order to allow the latter to try to find a solution to the problem.
6.2. The Company's Customer Service is accessible from Monday to Saturday and from 10:00 a.m. to 7:00 p.m. using the following contact details:
- email: email@example.com
- mail: COELHO Beauty 231 Rue Saint-Honoré 75001 Paris France
8.1.1. In accordance with articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 days from the Order on the Site to exercise his right of withdrawal from the Company, without having to justify reasons or to pay a penalty.
8.1.2. To exercise his right of withdrawal from the Order, the Customer must notify his decision to withdraw by means of an unambiguous declaration, without giving reasons. The Customer may communicate his decision to withdraw to the Company by any means, in particular by sending it by email ( firstname.lastname@example.org ) specifying the order number and the reference of the article(s) concerned as mentioned on the invoice.
8.1.3. The Customer has a withdrawal form on the Site, to be completed. Once completed, the withdrawal form representing a decision to withdraw can be sent directly to the Company by clicking on the send icon provided for this purpose. The form is below.
8.1.4. The Customer is invited to indicate the reason for the return/withdrawal, in order to help the Company improve its service.
8.1.5. In the event of withdrawal by the customer, COELHO BEAUTY will reimburse the amount of his Order, including delivery costs (with the exception of additional costs arising from the fact that he has chosen, where applicable, a method of delivery more expensive than the standard delivery method offered by COELHO BEAUTY no later than fourteen (14) days from the day COELHO BEAUTY is informed of its decision to withdraw.
8.1.6. COELHO BEAUTY may defer reimbursement until receipt of the returned Products or until the Customer has provided proof of shipment of the Products, the date used being that of the first of these facts.
8.1.7. COELHO BEAUTY will make the refund using the same means of payment as that used for the initial transaction. In any event, this refund will not incur any costs for the Customer.
The Customer must return or return the goods no later than fourteen days after the customer has communicated his decision to withdraw to the following address:
28, rue de Montpensier
I hereby notify you of my withdrawal from the contract relating to the Order of the Products below, made on www.coelhobeauty.com:
Order of: ……………………
Order received on: ……………………
Order number : ……………………
Client name : ……………………
Customer address: ……………………
Signature of the client (only in the event of notification of this form on paper):
8.1.8. This deadline is deemed to have been respected if the Customer returns the goods before the expiry of the fourteen-day period. The Customer must bear the direct costs of returning the goods. COELHO BEAUTY advises the customer to choose a mode of transport with tracking number. Without a tracking number, COELHO BEAUTY will not accept any complaints.